FAQs - Personalised Gifting

How does the Moët & Chandon bottle personalization work?

Our team of professionals will personalize your bottle of Moët & Chandon Champagne, making a thoughtful gift even more special.

Your personalised Moët & Chandon bottle will be printed with the message exactly as entered in the text box so please carefully check all details are correct prior to adding to cart.

Once the order is placed, it cannot be cancelled and there can be no changes to the personalization message included for the bottle.  Moët Hennessy cannot be held responsible for spelling errors made during the ordering process. The picture generated on the product page is for display purposes only and the final result may differ from the generated picture.

Please note, we reserve the right to censor messages that are profane or insulting and due to strict alcohol marketing regulations, we cannot print labels that reference excessive drinking or medicinal benefits.

Will my order come with a personalized gift card?

If you chose to include a personalized gifting card, our team of professionals will print your message on a Moët & Chandon gift card and this will be included in your package.

What will my personalized bottle arrive in?

A single, personalized bottle will be wrapped in Moët & Chandon tissue paper, with a brand seal sticker and ribbon. Your personalized bottle will be delivered in sustainable outer packaging. Bottles are delivered without giftbox unless expressly stated.

How is the outer packaging sustainable?

Single personalized bottles will be delivered in an innovative roller package that is an eco-friendly, recyclable option with no plastic. Your package may also be wrapped in a bio-degradable bubble wrap alternative, made with 100% recyclable kraft paper or compost compatible air cushions. Moët & Chandon encourages you to recycle your other packaging.

What is Moët & Chandon's commitment to the environment?

Moët & Chandon owns some of the largest and most exceptional plots in Champange, and with this comes great responsibility. Today more than ever, we are watching nature closely, observing soil life carefully and listening to learn better, all to preserve and maintain the health of the Champagne terrior. Moët & Chandon is currently 98% herbicide free and is committed to reach 100% in the short term.

While our commitment to sustainable viticulture dates back nearly two decades, the House was ISO-14001- certified for all its sites and activities, and all its vineyards have been doubly certified since 2014.

How long will my personalized bottle take to arrive?

Shipping times may vary. For estimated shipping times please see here.  

What if I want to order multiple personalized bottles?

Please send an enquiry to shopMoët@Moëthennessy.com

Whose details should I put in the delivery & contact section? 

Please put the recipient's name, address and mobile number as the ‘Shipping Address’ in the delivery section.  

Please note, the email address will receive a confirmation email of your order, so if this is a surprise gift, make sure you put your own. 

Please note; the intended recipient or someone over 18 must be at the delivery address to receive the package. The package cannot be left unattended.  

I do not have a physical home or work address; can I order a personalized bottle?

Unfortunately, we require a physical home or work address to deliver the gift boxes. Purchasers must provide a physical address and not a PO Box or parcel locker. 

What if I’m, or my recipient, is not home for the delivery?

Please see our shipping policy here.  

Can I return my personalize bottle?

You may not cancel an order for personalised products. However, we do provide refunds or exchanges where personalised products supplied are not of satisfactory quality or fit for purpose. If you have received a personalised product that is not of satisfactory quality or fit for purpose, please contact us.

During peak times e.g. Christmas, we have extended delivery dates for personalised products if you require your personalised product urgently, please call our Customer Care Advisors to discuss your requirements.

The Promo Code I have isn’t working?

At any time, Moët Hennessy reserves the right to de-activate a promo code provided as they see fit, even within the stated applicable period offered.

Do you price match?

We believe our personalised bottles of Moët & Chandon, and curated celebration packs are beautiful, elevated and unique, truly designed to Share the Magic of Champagne with the World.

As such we will not price match to any comparable product.